Refund policy
BOUJEE BABES BOUTIQUE & GIFTS — RETURN & REFUND POLICY
At Boujee Babes Boutique & Gifts, we want you to love your purchase. Because our shop includes specially curated merchandise, supplier-fulfilled products, Boujee Babe Exclusives, personalized items, gifts, and digital products, return eligibility may vary depending on the type of item purchased.
RETURN REQUESTS
For eligible physical merchandise, return requests must be submitted within 7 days of delivery.
To request a return, please contact Boujee Babes Boutique & Gifts before sending any merchandise back. Do not return merchandise to the address shown on your shipping package unless specifically instructed to do so. Return locations and procedures may vary depending on the item.
Merchandise returned without prior authorization may not be eligible for a refund.
To qualify for a return, merchandise must be unworn, unused, unwashed, and in its original condition with all original tags and packaging intact.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If you receive an item that is damaged, defective, incorrect, or missing an item, contact us as soon as possible after delivery.
Please include your order number, a description of the issue, and clear photographs of the merchandise and packaging when applicable. We will review the issue and work with you toward an appropriate resolution.
NON-RETURNABLE & FINAL SALE ITEMS
For health, hygiene, personalization, production, or other product-specific reasons, certain merchandise is not eligible for return.
Non-returnable or final-sale merchandise may include:
• Digital products and downloadable files
• Personalized or custom-made products
• Made-to-order Boujee Babe Exclusive products when identified as final sale
• Gift cards
• Intimate apparel and bodysuits
• Swimwear where hygiene restrictions apply
• Beauty or personal-care products
• Earrings and certain jewelry for hygiene reasons
• Items specifically marked Final Sale
Additional product-specific restrictions may be disclosed on the applicable product page.
BOUJEE BABE EXCLUSIVES & MADE-TO-ORDER PRODUCTS
Boujee Babe Exclusive products may include limited-production, custom, personalized, preorder, or made-to-order merchandise. Because some of these products are produced specifically for the customer or in limited quantities, return and cancellation eligibility may differ from our standard merchandise.
Any special return, cancellation, preorder, or final-sale conditions will be disclosed on the applicable product page. Personalized or custom-made items generally cannot be returned because of a change of mind, incorrect size selection, or customer ordering error.
This does not affect our commitment to addressing merchandise that arrives damaged, defective, or materially different from what was ordered.
DIGITAL PRODUCTS & DOWNLOADS
Due to the immediate-access nature of digital products, digital downloads are final sale and non-refundable once the digital content has been delivered or made available for download, except where otherwise required by law.
If you experience a technical problem accessing or downloading a digital purchase, please contact us so we can assist you.
Digital purchases are for the purchaser's personal use unless the product listing expressly provides a different license. Purchasing a digital product does not transfer copyright or ownership of the underlying content.
EXCHANGES
Boujee Babes Boutique & Gifts does not offer exchanges.
If you need a different size, color, or item, you may request a return of an eligible item in accordance with our Return & Refund Policy and place a new order for the item you prefer.
Return eligibility requirements and final-sale exclusions still apply. We cannot guarantee that another size, color, or style will remain available while a return is being processed.
Items that are damaged, defective, or incorrectly fulfilled are not considered exchanges. Please contact us promptly so that we can review the issue and provide an appropriate resolution.
RETURN SHIPPING
Unless an item is confirmed to be damaged, defective, or incorrectly fulfilled, customers may be responsible for return shipping costs. Original shipping charges are generally non-refundable.
Return instructions and the appropriate return destination will be provided after a return request is approved. Please do not independently return merchandise to a manufacturer, supplier, or address appearing on the original package.
REFUNDS
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method.
Please allow additional processing time for your bank, credit-card company, or payment provider to post an approved refund to your account.
ORDER CANCELLATIONS
Because some orders are submitted for fulfillment shortly after purchase, we cannot guarantee that an order can be canceled or changed after it has been placed. Contact us as quickly as possible if you need to request a change or cancellation.
Orders that have already entered production, customization, or fulfillment may not be eligible for cancellation.
CONTACT US
Questions or return requests should be submitted directly to Boujee Babes Boutique & Gifts using the contact information provided on our website. Please include your name and order number so we can assist you promptly.
Boujee Babes Boutique & Gifts reserves the right to update this policy as our merchandise, fulfillment partners, and product offerings evolve. Your statutory consumer rights, where applicable, are not affected.